Refund policy

At Diggerforge, we are committed to providing reliable mini excavators and a straightforward customer experience. If you need to return, exchange, or request a refund for an item purchased from diggerforge.shop, our customer support team is available to assist you throughout the process.

1. Return Window

Diggerforge accepts eligible returns and exchanges within 30 calendar days from the date your order is delivered.

To request a return or exchange, please contact us within 30 days of delivery. Requests made after this period may not be accepted.

Our policy applies to eligible change-of-mind returns, exchanges, damaged items, defective products, and incorrect items.

2. Return Conditions

To be eligible for a return or exchange:

  • The mini excavator must be returned in substantially the same condition in which it was delivered.
  • The equipment must not have been operated beyond reasonable inspection or testing.
  • The equipment must not have been modified, altered, disassembled, or damaged after delivery.
  • All included components, accessories, attachments, manuals, keys, and other items should be returned when applicable.
  • The customer must provide the original order number and the email address used to place the order.

Products returned with damage caused by misuse, improper operation, unauthorized modifications, accidents, or neglect may not qualify for a full refund or exchange.

3. Exchanges

Diggerforge accepts eligible exchange requests within 30 days of delivery.

If you would like to exchange your mini excavator for another available model or product, please contact us with your order number and the reason for the exchange.

Once the original equipment is received and inspected, the replacement equipment will be arranged for shipment.

If the replacement product has a higher purchase price, the customer must pay the difference before shipment.

If the replacement product has a lower purchase price, the difference will be refunded to the original payment method.

Diggerforge does not charge restocking fees for eligible exchanges.

Because mini excavators require specialized transportation, customers must contact Diggerforge before arranging any return or exchange shipment.

4. Damaged, Defective, or Incorrect Equipment

If your mini excavator arrives damaged, defective, or materially different from the product ordered, please contact us as soon as possible.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the equipment and the problem.
  • Photographs of any visible shipping or packaging damage when applicable.

After reviewing the information provided, Diggerforge will determine the appropriate resolution, which may include a replacement, exchange, repair, or full refund, depending on the circumstances.

For transportation-related damage, please retain the original packaging and shipping documentation when reasonably possible until the issue has been reviewed.

5. How to Request a Return, Exchange, or Refund

To start a request:

  1. Contact support@diggerforge.shop or call +1 315 526 1241.
  2. Provide your order number, purchasing email address, and reason for the request.
  3. Our customer support team will review your request.
  4. If approved, we will provide the applicable return instructions and return address.
  5. Follow the shipping instructions provided by our support team.

Please do not ship a mini excavator to an address other than the return address provided by Diggerforge for your specific order.

6. Return & Exchange Shipping

Diggerforge provides free return shipping for eligible returns and exchanges.

  • Eligible returns: Diggerforge covers applicable return shipping costs.
  • Eligible exchanges: Diggerforge covers applicable transportation costs for returning the original equipment and shipping the approved replacement.
  • Damaged, defective, or incorrect equipment: Diggerforge covers applicable return and replacement shipping costs after the issue has been verified.
  • Change-of-mind returns: Diggerforge covers applicable return shipping costs when the return is approved and the equipment meets the conditions outlined in this policy.
  • Restocking fees: Diggerforge does not charge restocking fees on eligible returns or exchanges.

Customers should contact Diggerforge before arranging any return shipment so that we can provide the appropriate instructions and transportation arrangements.

7. Inspection of Returned Equipment

Once returned equipment is received, Diggerforge will inspect the mini excavator and any included components.

The inspection will generally be completed within 2 business days of receipt.

If the equipment meets the applicable return or exchange conditions, the refund or exchange will be processed according to this policy.

If the equipment has been materially damaged, modified, or used beyond reasonable inspection, Diggerforge may contact the customer before determining the applicable resolution.

8. Refunds

Once a returned mini excavator has been received and inspected, an approved refund will be issued to the original payment method used for the purchase.

Approved refunds are processed within 2 business days after the return has been inspected and approved.

After Diggerforge processes the refund, your bank, card issuer, or payment provider may require additional time for the funds to appear in your account. The exact posting time depends on your financial institution or payment provider.

9. Final Sale Items

Diggerforge currently does not designate any products as final sale items.

All products remain subject to the return, refund, and exchange terms described in this policy.

10. Order Cancellations

Customers may contact Diggerforge to request cancellation of an order before the order has entered processing or shipped.

If an order has already been processed or shipped, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this policy.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact Diggerforge:

Diggerforge
Website: diggerforge.shop
Email: support@diggerforge.shop
Phone: +1 315 526 1241
Business Address: 1713 Lexington Ave, New York, NY 10029, United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST