Shipping policy

At Diggerforge, we aim to make the delivery of your mini excavator or equipment as simple and reliable as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through diggerforge.shop.

1. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or U.S. public holidays will generally begin processing on the next business day.

Once your order has been processed and shipped, you may receive a shipping confirmation with available tracking information.

2. Delivery Time

Our standard estimated delivery time is 2–7 business days after the order has been processed.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, transportation conditions, and other circumstances outside our reasonable control.

For heavy equipment such as mini excavators, delivery may require specialized transportation and additional coordination.

3. Shipping Costs

Standard shipping is free for eligible orders.

The applicable shipping cost, if any, will be clearly displayed during checkout before you complete your purchase.

Diggerforge does not charge unexpected shipping fees after an order has been placed unless additional services are specifically requested by the customer.

4. Heavy Equipment Delivery

Mini excavators are heavy equipment and may require specialized freight transportation.

Depending on the destination and delivery location:

  • The carrier may contact you to arrange a delivery appointment.
  • You may be required to provide a suitable delivery location.
  • The delivery area must be reasonably accessible to the carrier and transportation equipment.
  • Additional coordination may be required for residential or restricted-access locations.

Customers are responsible for providing accurate delivery information and ensuring that the delivery location can safely receive the equipment.

5. Shipping Address

Please make sure your shipping address and contact information are accurate when placing your order.

Once an order has entered processing or has shipped, we may not be able to change the delivery address.

If you need to correct an address, contact us as soon as possible at support@diggerforge.shop.

Diggerforge is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.

6. Tracking Information

When tracking information is available, it will be provided to the customer after the order has shipped.

Tracking updates may take some time to appear after the carrier receives the shipment.

For heavy equipment shipments, tracking may provide limited updates while the equipment is being transported between freight facilities.

7. Delivery Delays

While we aim to meet the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather.
  • Carrier delays.
  • Transportation disruptions.
  • Natural disasters.
  • Holidays.
  • Address or delivery-access issues.
  • High shipping volumes.
  • Other unforeseen circumstances.

If a significant delay occurs, please contact our customer support team and we will assist you in obtaining available shipment information.

8. Damaged Shipments

Please inspect your mini excavator and its packaging upon delivery when reasonably possible.

If the equipment arrives visibly damaged, please document the damage with clear photographs or videos and contact Diggerforge as soon as possible.

Please retain relevant packaging, delivery documentation, and other evidence relating to the shipment until the issue has been reviewed.

For damaged, defective, or incorrect equipment, please refer to our Return, Refund & Exchange Policy for information regarding available resolutions.

9. Missing or Lost Shipments

If your order appears to be delayed, missing, or lost in transit, please contact us at support@diggerforge.shop.

We will work with the applicable carrier to investigate the shipment and provide available information regarding its status.

10. Return Shipping Address

For approved returns and exchanges, customers will receive the applicable return instructions from Diggerforge before shipping any equipment back.

Return Address:

Diggerforge
1713 Lexington Ave
New York, NY 10029
United States

Important: Please contact us before sending a return. Do not ship a mini excavator or other equipment to the return address without receiving return authorization and instructions from our customer support team.

11. International Shipping

Unless otherwise stated on the product page or during checkout, Diggerforge currently focuses on shipping within the United States.

If international shipping becomes available for a particular product, applicable shipping costs, delivery times, customs requirements, duties, and taxes will be communicated before checkout where applicable.

12. Contact Us

If you have questions about shipping or delivery, please contact us:

Diggerforge
Website: diggerforge.shop
Email: support@diggerforge.shop
Phone: +1 315 526 1241
Address: 1713 Lexington Ave, New York, NY 10029, United States

Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST